Going the extra mile for the disabled

The┬ásame message had been coming up on my despatcher for over an hour, with variations indicating increasing desperation: “URGENT wheelchair booking holding Ransome-Wellington Point. 2 x advantage jobs on offer. Pax waiting. Please assist.”

Good luck with that, I thought. That sounds harsh, I know, but there was nothing I could do; I was in the Albany Creek area at the time, a good hour away from the southern bayside suburbs. And most other wheelchair-accessible taxis, I knew, would be in two places: at the airport or cruising the city, where they had the best chance of finding work. The only way any of them would be making the 45-minute drive to the Redlands would be if another fare took them there first.

And even then they might not want to hang around, 2 x advantage jobs (where drivers are, sometimes, allocated a pre-booked compensatory fare) or not.

The sad, brutal reality if you’re a person with a disability – especially if you live in the outer suburbs – is that unless you want to go somewhere pretty exceptional, it’s often pretty hard to find a cab willing to come to your aid. And mostly, wheelchair-bound passengers aren’t going anywhere exceptional: they’re relying on taxis to take them from home to their local shopping centre, or they’re on a visit to their kids from their nursing facility or respite centre.… Read more..